Amazon Puts New Online Delivery Users on Hold as the Demand Increases

  • AUTHOR: isbah
  • POSTED ON: April 14, 2020

Online food delivery apps have gained popularity due to the pandemic as people don’t want to go out and risk their health. This is why Amazon has promised that it would hire more employees to make sure the demand for online orders is met with convenience.

However, now they are putting new customers for Amazon Fresh or Whole Food Market home delivery on a waitlist because the traffic on the website has increased.

Source: Fox News

The company announced a new process yesterday saying that it is “increasing capacity each week and will invite new customers to shop every week.” The procedure also adds specific details about Select Whole Foods as Amazon is doing its best to have store hours adjusted “to focus exclusively on fulfilling online grocery orders during this time.”

A new grocery store in Woodland Hills, California has been opened but it will only take online orders and focus on deliveries.

The increase in demand has made the operations of their deliveries quite difficult and Amazon released a blog post addressing the concerns of the customers.

In the coming weeks, we will launch a new feature that will allow customers to secure time to shop. This feature will give delivery customers a virtual ‘place in line’ and will allow us to distribute the delivery windows on a first-come, first-served basis.”

The company also said that no matter how many workers it tries to hire, the users will face some sort of difficulty in placing the order and therefore, Amazon has put this information right on the Amazon Fresh homepage. 

About the hiring of new workers, Amazon said, “Today, we are proud to announce that our original 100,000 jobs pledge is filled and those new employees are working at sites across the US helping to serve customers.”

The company further encouraged people to join the Amazon services during “this unprecedented time”. The spokesperson said, “We know many people have been economically impacted as jobs in areas like hospitality, restaurants, and travel are lost or furloughed as part of this crisis and we welcome anyone out of work to join us at Amazon until things return to normal and their past employer is able to bring them back.”

Updated April 14, 2020
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